What to expect in a VIOS Telemedicine Visit
The VIOS Clinic is your premium choice in connecting with a database of healthcare specialists, with decades of specialised expertise in chronic disease care.
With VIOS, you can share your medical records during your Zoom meeting so that your chosen specialist can provide you with their expert medical second opinions, without even leaving your home!
ViOS, Inc has an exclusive business agreement with the Zoom for Healthcare platform to allow for highly secure processes to share private health data with your provider, only.
We believe that you deserve a real-time virtual care experience, starting from the very moment you begin your online health journey.
Follow this guideline on how you can easily show the specialist your latest medical reports, scans and primary reports, let your specialist view the scanned records as you are having your virtual visit.
Before you book an online appointment
Gather all of your health data records, such as lab reports, x ray scans, MRI reports and any copies of patient records your primary doctor may have prepared for you.
Scan them with your phone using any number of PDF scanner apps from the App store (or Google Playstore)
Make sure you have the latest version of Zoom downloaded on your laptop. Click here to visit the Zoom website to make sure
To get a quick tutorial on how to use Zoom, visit their video tutorial page
Keep your Scanned Records in your Laptop
After scanning the documents, you can email them to yourself and then download those files to your laptop.
Keep them in a separate folder on your desktop so you can find them later.
Don’t forget to label them*
*It helps if you mention the date you had the scans and blood tests done
**Important Notice**
The VIOS Telemedicine platform is a direct pay online consultation platform that is only suitable for non-emergency chronic (or complex) disease management consultation, second opinions & lifestyle counselling.
If your health condition is acute or life-threatening, we suggest you seek care from your local healthcare provider if needed.
For more information, click here to view our services.
Visit the VIOS Clinic
Go to viosapp.com and select the specialty that can help you
Example
If you are a diabetic, you should click on Internal Medicine.
If you have an Eye disorder, you can select Ophthalmology
Select your Specialist
Have a read through the bio of the available specialist
All of our VIOS Providers are vetted and verified for their credentials, we have taken an extensive process in making sure you get the best possible option in modern medical expertise
Click on the button ‘Book an Appointment with…..’ to view their immediate availability*
*The availability timings are automatically synced to your timezones. Don’t worry you won’t be scheduling a 4am meeting with your cardiologist!
Pay Online
Our global payment partner, Stripe has created a fast and simple payment gateway to help you purchase your chosen appointment slot quickly and securely.
We accept all debit and credit cards endorsed by VISA, Mastercard, American Express, Apple Pay and Google Pay.
Check your Email
You will receive a booking confirmation in the email you had used for the scheduling page.
There will be details of your chosen specialist, date and timing of your appointment and the specific Zoom meeting link*
It is advised that you do not share or delete this email message
Reminder Notifications
To make it easier for you to prepare in advance, we will be sending a series of reminder emails, just in case you accidentally erase the Zoom link
(Trust me I know, I’ve made that mistake before -_- )
You will receive a reminder 12 hours before your scheduled meeting and 10 minutes prior, so you can make some arrangements such as:
- ✓ Making sure your laptop is charged
- ✓ The wifi signal is strong in your room
- ✓ All the scanned files are ready
- ✓ You have a pen and paper for taking down any notes
- ✓ Your room is well lit and most importantly…
- ✓ Removing any distractions. (that means kids and pets!)
Join the Zoom Meeting
At the time of your meeting, just click on the Zoom link in your email. A new browser will open to show that your meeting is about to start.
The Zoom app will start to load. If there is a delay, click on Launch Zoom.
Within a few seconds, you will enter the Zoom meeting, hopefully the Doctor will be arriving soon or already present waiting for you.
Starting your Telemedicine Session
The VIOS Provider will be asking you a series of questions related to your health issues, to get an idea of what are your main health concerns and expectations.
You may be asked about your health history for information related to:
- ✓ Specific complaints
- ✓ Your lifestyle habits
- ✓ Family history
- ✓ Prescriptions
- ✓ Medical treatments
- ✓ Prior surgeries
- ✓ Recommended treatment by your primary provider
….and then the Provider will ask you to share any relevant health data.
In case the share option is not enabled, you may remind the Provider to allow file sharing or screen sharing from their Zoom window or settings.
Sharing Your Medical Records During Your Telemedicine Appointment
When ready, you can share your medical records in the following ways:
Share files directly to your specialist from the Zoom chat
Live Screen share during the zoom meeting – this is highly recommended as you do not have to worry about:
- ✓ Sending sensitive health data to another person
- ✓ Avoid the risk of sending corrupted files to another computer
- ✓ You still have full ownership of your health data and you are in control of what you want your specialist to see.
After the both of you have discussed the findings from your scanned reports, you can just close the screen sharing option.
*As the meeting is highly secured, there is no third party who can enter this meeting, invade your privacy nor is the meeting recorded by any third party software.
Concluding your Telemedicine Visit
Your Specialist will now provide you with their expert medical second opinions, counselling advice or recommendations for treatments, generic medications, further diagnostic tests and other steps you can take after sharing this information with your local primary provider.
Go ahead and take down some notes so that you can make your informed decision.
Next Step After Your Telemedicine Visit
Before your scheduled appointment ends before the 30 min mark, the VIOS Provider may suggest a follow up appointment.
You may visit the clinic page again and select the provider on a later date, following the same steps as before.
Or you may directly select the time slot from the follow up email you will receive after 14 days from this meeting date.
PATIENT USER TESTIMONIAL
In this video, Christopher shares his experience with seeking an expert medical opinion about his son’s disease diagnsosis. Using the VIOS scheduling process, he found out how easy we made it for him to quickly get connected with a specialist to confirm the diagnosis and explain the treatments.
Did you find this process easy?
By downloading this free infographic, you can keep a copy of this blog to help you when you make your first telemedicine booking with us
BLOG AUTHOR
Dr. Ismail Sayeed
Dr. Sayeed is the Medical Director of ViOS, Inc. He is a deeply committed physician entrepreneur & medical blog writer. While building the global infrastructure of the VIOS Clinic, he is dedicated to educate people on the potential of specialist telemedicine for managing chronic diseases.
Read more about him in his author bio
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